Interview with Mike Urbanowski, Area Director of Sales & Marketing Germany at Grand Hyatt Berlin
“The dialogue with our guests and the regular exchange with medical partners is very important to us. Our aim is to offer patients and accompanying persons a smooth, stress-free stay [...] in order to achieve maximum success.”
In which areas does Grand Hyatt Berlin deal with international patients and the persons accompanying them? And how are you personally involved?
The Grand Hyatt Berlin is available to international patients and their accompanying persons with all its service options. This includes accommodation for patients and accompanying persons for short and long-term stays. The concierge team can assist in arranging transfers, language mediators, ticket service and other service providers. Our restaurants offer something for everyone, from fine dining to Hyatt Classics (burgers & Cesar salad) and Italian classics. We also offer Arabic cuisine by arrangement.
What particular services does Grand Hyatt Berlin offer international patients and their accompanying persons?
In addition to the points already mentioned, we also support patients and accompanying persons through our foreign language staff, treatments in our spa, adherence to diets and nutritional plans, and working together with several renowned clinics. For families, we offer different room categories as well as numerous rooms with connecting doors. A total of 21 different suites ranging from 49 sqm to 210 sqm are available, as well as an exclusive Grand Club Lounge with VIP service. For a long-term stay, we offer our Premium Suites with a fully equipped kitchen as well as a family flat with 2 bedrooms, living/dining area and a fully equipped kitchen.
Are you planning new measures in the Medical Tourism sector? Can you share your vision with us?
We would like to intensify our cooperation with all partners and further optimise our range of services. The dialogue with our guests and the regular exchange with medical partners is very important to us. Our aim is to offer patients and accompanying persons a smooth, stress-free stay, which is tailored to them in order to achieve maximum success.
Click here to find out more about the Grand Hyatt Berlin on our website berlin-health-excellence.com